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Help & Contact

Your direct line to us

If you have any questions about the online store or our products, you can call our customer service at:

Phone
+41-31-917454-5
Mon - Fri, 7:15 AM - 7:00 PM

Or use our FAQ

There you get answers to the most frequently asked questions.

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FAQs

Shipping Information

Orders that are placed before 3 pm are usually assembled and shipped on the same working day. Orders that are placed after 3 pm might only be dispatched on the following working day.

Shipping costs Switzerland

Minimum order value 20 CHF
From 750 CHF order value all shipping options (A-Post, Overnight, Carrier) free
Standard processing time: 2-3 working days

A-Post

  • less than 30kg = 18 CHF
  • less than 40kg = 40 CHF
  • less than 50kg = 50 CHF
  • less than 75kg = 60 CHF
  • less than 100kg = 70 CHF
  • from 100kg = 80 CHF

Overnight

  • less than 30kg = 28 CHF
  • less than 40kg = 40 CHF
  • less than 50kg = 50 CHF
  • less than 75kg = 60 CHF
  • less than 100kg = 70 CHF
  • from 100kg = 80 CHF